Website Terms & Conditions

 

Welcome to our Website. This website is owned and operated by Ever Bloom Flower & Co. If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions below.

For the purposes of these terms and conditions, “Us”, “Our” and We” refers to www.everbloomandco.com.au and “You” and “Your” refers to you the client, visitor, website user or person using the website. We have the right to make any necessary changes, updates and modifications to our website at any given time. Please check these terms prior to using our website to ensure you are updated of any changes.

If you choose to use our website and its services then we will regard that use as irrefutable evidence of your agreement and acceptance that these terms govern your and Ever Bloom and Co’s rights and obligations to one another.

If you do not agree with the terms and conditions, you should terminate use of the website.

By placing an order through our website you are making an offer to purchase our products and services.

Ever Bloom and Co reserves the right to accept, refuse, cancel or refund any orders that are placed with us for any reason. These include those orders who have already been placed and/or have been paid for.

Customers are not permitted to purchase any of our products for resale.

Once you place an order with us you will receive a confirmation email indicating your order and payment method has been accepted and confirmed. If you do not receive this email from us please contact us via our email address everbloomflowerandco@gmail.com or DM via Instagram.

PRICING & PAYMENT

Prices are shown in AUD.

Prices on each of our products can change at any time without any notice.

Purchases that have already been ordered and paid for before a price change online, will not be charged any additional fees.

Prices excludes delivery and delivery charges are calculated at checkout.

DELIVERY

Delivery Prices are shown in AUD. Daily deliveries occur between 9am-6pm AEST.

Ever Bloom and Co cannot guarantee delivery time for a specific time of day.

If you wish to have a guaranteed time of delivery at an additional cost, please contact us via our email address everbloomflowerandco@gmail.com.

All delivery fees are calculated based on the delivery postcode of your order. Please ensure you select the correct postcode, any incorrect details that require changing will require notification and approval of Ever Bloom and Co and a request for the full payment for any difference in cost may be required before the product will be delivered.

Ever Bloom and Co uses multiple courier companies to deliver our goods and products. Deliveries are processed promptly upon confirmation of full payment.

Ever Bloom and Co will make all efforts to have your florals delivered to you on the delivery date specified on your order however we are not liable for any failure or delay to deliver your florals for any reason.

Ever Bloom and Co is also not responsible for goods that are either damaged in transit or not received.

In the event goods are damaged or lost, we must be notified immediately. Replacement of damaged or lost items is made at the discretion of Ever Bloom and Co. Refer to Refund Policy.

INCORRECT & INCOMPLETE ADDRESS

When placing an order, please ensure all details provided are correct and accurate.

If an incorrect address has been provided and the delivery has been made, we do not take responsibility for the order.

If we are unable to deliver your order due to an incorrect/incomplete address, you will be notified via your contact email/mobile number provided. We can then arrange for your order to be redelivered. Additional delivery fees and product replacement fees apply for flowers that need to be replenished.

UNDELIVERABLE ITEMS

All undeliverable items will be sent back to Ever Bloom Flower store where the customer will be liable for any additional charges in relation to returning or disposing of the undeliverable items.

We can then arrange for your order to be redelivered. Additional delivery fees and product replacement fees apply for flowers that need to be replenished.

Ever Bloom and Co is not responsible if your order goes missing once placed in a safe place.

As flowers are very delicate and perishable it is advised that recipients collect their order as soon as they are notified that they have been delivered.

Our products are considered as undeliverable when:

  •  The recipient is not home or unavailable to receive their item.
  • There is nowhere safe to leave the item.
  • The recipient’s address is incorrect or incomplete and cannot be located.

CHANGE OF ORDER ADDRESS

If you need to change or update the delivery address for your order, you must notify us 24 hours before your scheduled delivery.

If you fail to notify us 24 hours in advance, and simply notify us the day of your scheduled delivery, we will make every attempt to accommodate this change. However, we cannot guarantee delivery to the new address. Should our delivery driver need to reroute to somewhere else, an additional fee may be charged.

URGENT DELIVERIES

Any requests for urgent or specific delivery times remain at the discretion of Ever Bloom and Co. We will make all attempts to accommodate requests however do not guarantee delivery of any of our products. Please contact us and discuss your needs and we will attempt to come to a resolution that suits one another. In some cases, additional fees and charges may apply.

REFUND POLICY

Due to the perishable nature of our products (exc. Gift boxes and accessories) all sales paid in full and delivered are final. We reserve the right to seek verification on any claims for refunds with supporting evidence before considering refunds.